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Wednesday, November 13 • 2:45pm - 3:15pm
Session C - St. Albert's Transformation with a Smart Water Network

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The City of St. Albert faced several critical challenges as a result of their antiquated water meter system. The City needed to find a solution that would resolve their meter reading issues while simultaneously helping them meet the demand for enhanced customer service and community engagement.
In 2018, a Smart City AMI program was implemented to upgrade the City’s existing meter system to a technology that would address the City’s current challenges as well as meet their future needs. St. Albert has recently completed upgrading 22,000 water meters and have implemented a robust AMI system. This program was sponsored by Brian Brost, the City’s Manager of Utilities who had discussed with and learned from peers who had implemented similar projects which helped the City complete their program in under 9 months.
Since completion, St. Albert has accomplished much more than originally planned with the AMI data that is being captured. They have successfully initiated a customer service communication program with positive feedback from residents, as well as successfully integrated new processes and technology into their water department. This session will review their lessons learned through the implementation of an AMI system as well as the following:
• An overview of St. Alberts goals for their AMI program
• Effective execution of an AMI and water meter upgrade program
• The customer service benefits resulting from AMI technology
• Discuss the successes, lessons learned and unique insights for communities considering an AMI program
• Effective change management and St. Alberts AMI training program

avatar for Brian Brost

Brian Brost

Manager of Utilities, City of St. Albert

Wednesday November 13, 2019 2:45pm - 3:15pm MST
Double Tree by Hilton 16615 109th Avenue North West, Edmonton, Alberta,